Last updated: 1 October 2026
1. About These Terms
These terms apply to the offers and services shown on the Lightning Response Plumbing website. Nothing in these terms takes away any of your rights under the Australian Consumer Law.
2. Our Current Offers
- 15% Seniors Discount: 15% off any plumbing job for seniors. Please have your Seniors Card ready to show your plumber.
- $50 Off Your First Service: $50 off your first job with Lightning Response Plumbing. Available to new customers only.
- $50 Off Blocked Drains: $50 off clearing a blocked drain.
3. How to Claim an Offer
Mention the offer when you call us on 0434 542 446 or send an enquiry, before any work starts. The discount is taken off your final invoice.
4. Offer Conditions
- One offer per job. Offers cannot be used together or with any other discount.
- Offers have no cash value and cannot be exchanged for cash.
- We may change or end an offer at any time. If you have already booked a job with an offer, we will honour it.
5. Response Times and Same Day Service
Fast response is at the heart of what we do. When our website talks about being fast, same day service or attending within the hour, this describes the service we aim to give every customer. It is not a guarantee of a set arrival time.
How quickly we can reach you depends on your location, traffic, weather and how many urgent jobs we have at the time. When you call, we will give you an estimated arrival time. If anything changes, we will let you know as soon as we can.
6. Quotes and Pricing
- We give you a fixed price quote before any work starts. You decide whether to go ahead.
- If we find something during the job that was not part of the quote, such as a hidden problem, we will explain it and give you a new price before doing any extra work.
- Prices for parts and products can change, so a quote is based on the work and parts agreed at the time it is given.
7. 25-Year Workmanship Guarantee
- Our 25-year workmanship guarantee covers the quality of the work our plumbers carry out.
- Parts, products and appliances such as hot water systems are covered by their manufacturer's warranty, not by our workmanship guarantee. We are happy to help you make a warranty claim.
- The guarantee does not cover damage caused by misuse, accidents, normal wear and tear, or work done by anyone else after our job.
- To make a claim, contact us with your job details and we will arrange to inspect the work.
- This guarantee is in addition to your rights under the Australian Consumer Law.
8. Reviews and Ratings
The reviews and ratings on our website come from real customers on Google and ProductReview.com.au. Review counts and ratings are correct at the time they were last updated on the website and may change over time.
9. Website Information
The information on our website, including our blog, is general information only. Every plumbing problem is different, so please talk to one of our licensed plumbers before acting on it.
10. Changes to These Terms
We may update these terms from time to time. The "Last updated" date at the top of this page shows when they last changed.
11. Contact Us
If you have any questions about these terms, please contact us:
- Phone: 0434 542 446
- Email: Admin@lightningresponseplumbing.com.au